approach.  You will understand the significance of phone opportunities and the importance of setting appointments.  You will gain practical experience using the phone handling “roadmap” as well as how to effectively handle new and pre-owned vehicle inquiries while learning how to minimize objections to setting appointments.

We invite you to join Dr.John on September 25, 2013 at the GNYDA training facility for this informative ½ day session.  Workshops will be held 9:00 – 12:30 and again from 1:30 – 4:30 with a Managers and Dealer Principals Q&A luncheon to be held 12:30 – 1:30.  Those attending will also be eligible to receive a $100 discount off their registration to the 15th Digital Dealer Conference and Exposition in Las Vegas on October 15-17. Dr. John has been selected to speak and will be presenting a workshop entitled “Ready Aim Fire – Overcoming ObjeConverting phone leads into appointments that show and buy.

Are you like most dealerships in North America that can’t afford to let even one lead slip away… yet it happens on an almost daily basis?  We invite you to join Dr. John and the GNYADA on September 25 to learn to identify the REAL value of the inbound phone call and to learn the Seven Step© process that is helping dealers nationwide convert phone leads to appointments 3 to 7 times national averages.

This introductory workshop offers comprehensive instruction focusing on telephone skills for phone handlers to maximize the value of dealership phone leads. You will learn our proven Seven-Step© process that eliminates objections while qualifying customers, gathering contact information, and setting appointments and increasing sales.  Experience the time tested words and phrases – “Roadmap” - that triples the appointment “set-kept-sold” ratios.   Emphasis is on setting appointments to increase in-store opportunities from in-bound sales calls. Our goal is for you (your staff) to understand the significance of telephone opportunities, master the in-bound sales call and learn how to schedule more appointments.

Topics include:

The significance of phone opportunities

Phone handling “Roadmaps” (or guidelines)

Managing the call to set the appointment:

1) Initial Rapport Building

2) Qualifying Techniques

3) Obtaining Contact Information

4) Selling the Appointment

5) Objection Handling

6) Driving Towards Closure

7) Directions to the Store

+) Discretionary V.I.T.A.L.S.

Just a quick note - here is why we are so passionate about the “simple, lonely-telephone call”. Up to:

* 80% of all customers call the dealership before buying

* 80% of them buy within 10 days of calling

* 86% buy something different than what they call in on

Dr. John Mlinarcik has been featured 14-times as a keynote speaker at NADA, RVDA, BOC, AAISP – and has been invited to return this October 15-17th to speak at the Digital Dealer Conference in Las Vegas. As a bonus when registering for the DD Conference, use this Rate Code DD15M267 to receive a $100 savings!

He has logged over 100,000 hours managing employee, customer and manager resistance as both a psychotherapist and business entrepreneur.  He has led hundreds of strategic & tactical evaluation and execution sessions that have positively impacted “the bottom line”.  He was Senior Director at Reynolds & Reynolds, Chief Operations Officer for The Nickelsen Group, VP of Professional Services at R.L. Polk, and Chief Strategy officer for Call Source.  He has coached hundreds of local, state & national companies, organizations and associations.

We look forward to working with your Sales Consultants and Managers, BDC professionals and all associates who handle your most valuable (yet often overlooked) asset – the telephone

First seminar 9 AM - 12:30 Pm Complementary Breakfast

Second seminar 1:30 PM- 4:30 PM Complementary Lunch

Introduction By  Dealers Solutions

68  South Service Rd

Meliville NY 11747

First seminar 9 AM - 12:30 Pm Complementary Breakfast

Second seminar 1:30 PM- 4:30 PM Complementary Lunch

Introduction By  Dealers Solutions

68  South Service Rd

Meliville NY 11747

www.dealerssolutions.net

First seminar 9 AM - 12:30 Pm Complementary Breakfast

Second seminar 1:30 PM- 4:30 PM Complementary Lunch

Introduction By  Dealers Solutions

68  South Service Rd

Meliville NY 11747

Please Cal the  Event Coordinator Tracy Schneider 866 568 6763 (tel:866 568 6763) (tel:866 568 6763)

www.dealerssolutions.net

https://vimeo.com/73522356




www.dealerssolutions.net

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