“With the rate of technology change continuing to accelerate, organizations more than ever require well-designed policies and procedures to ensure that employees use technology appropriately”

“With the rate of technology change continuing to accelerate, organizations more than ever require well-designed policies and procedures to ensure that employees use technology appropriately,” stated Wallace. “Since each organization is different, our book helps IT leaders develop policies that meet their unique situation.”

Wallace has more than 25 years of experience in the information systems field. He graduated magna cum laude from Wright State University with a Bachelor of Science degree in Management Science, and later graduated from the Executive MBA program at the Fisher College of Business at The Ohio State University. Recently he was elected to the position of secretary/treasurer for the International Association of Microsoft Channel Partners (IAMCP) for the Tennessee chapter.

Wallace has worked as an application developer, a systems analyst, and a technical and business consultant and has assisted the state of Ohio in developing statewide IT policies. He’s active in the local technical community, and is past president of the Columbus International Association of Microsoft Channel Partners (IAMCP). He has taught at The Ohio State University and at DeVry University’s Keller Graduate School of Management, and has published several articles and books on business and technology topics.

IT Governance: Policies and Procedures provides fingertip access to the information needed on policy and planning, documentation, systems analysis and design, and provides readers with models or templates to create similar documents for their own organizations.

Highlights of the 2012 Edition include:

• New chapters covering risk management, Agile project management, and building the right employee skills
• Sixty IT policies that can be used right away to better govern IT processes
• New information on how to safely allow remote access to an organization’s network
• Information on how to protect networks from harm caused by the use of personal devices
• Best practices on how to simplify processes for greater manpower efficiency and fewer errors
• An updated glossary with the latest IT and business terms
• Information on how quality assurance drives the predictability of IT service delivery
• Tips for using quality control to improve IT process effectiveness

About InfoSystems

Since 1994, InfoSystems has been, and continues to be, the approachable provider of reliable technology solutions for enterprise and small-to-medium sized businesses. InfoSystems is one of the fastest-growing IT, communications and software solutions providers in the Chattanooga, Knoxville and Nashville, Tennessee areas. A unique business-first approach layered with IT expertise has led InfoSystems to receive numerous industry and community awards. InfoSystems offers four areas of expertise: Technology Solutions, including storage and information solutions, infrastructure optimization, and disaster recovery; Communications Services, for scalable, efficiency-centric platform solutions of unified communications that optimize productivity and cut costs; Software Services, including collaboration, custom software and applications development, plus integration, legacy and migration solutions; and iAssurance Managed Services, a predictable and economical investment in 24/7 reliability and stability.